Pacnet is a multi-award winning leading Australian Internet Protocol Communications Service
Provider (IP CSP) with a strong committment to becoming the leading customer service-oriented organisation in its industry. Guided by its strong customer service policies, Pacific Internet continues to gain accolades in delivering to customers a more enjoyable Internet experience.
Pacnet's awards and accreditations include:
- ATUG award for Best Communications Solution – Small Business, 2007
- HunterTech award for Innovative IT Product - 2006
- SPAN CommsDay award for “Competition and Growth – SME” - 2006
- ATUG Award for 'Best Broadband Solution in the Hunter Valley' - 2005
- CSIA Australian Service Excellence Awards 2004
- SPANs Telecommunications Achievement Awards - 2004: Providing Leadership in Industry Growth
- ATUG Award for 'Excellence in Telecommunications in the Hunter Valley'
- CSIA Australian Service Excellence Awards 2003
- International Customer Service Standard (ICSS)
- Award for Excellence: 2003 Teleperformance CRM Grand Prix Awards
- CommsWorld Telecomms Award: Broadband Retail Carrier of the Year 2003
- ATUG Awards: Best Broadband Solution in Victoria
- International Customer Service Professionals (ICSP) 2003 Global Challenge Champion for Medium Business
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Pacific Internet received the 2007 Australian Telecommunications User Group (ATUG) award for Best Communications Solution – Small Business.’ The award recognised Pacnet’s IP private network solution incorporating Pacnet’s flagship product, SecureSite, tailored for Global Mall Media. Global Mall Media is a Perth based business with less than 15 employees who create and deliver integrated video and audio advertising with search functionality to interactive directory and advertising kiosks in large shopping centres across five states and territories. Mr Dennis Muscat, managing director of Pacnet (Australia) said: “I’m thrilled Pacnet has been recognised again for providing tangible and innovative communications solutions to the small and medium business (SMB) sector.” The ATUG awards are an annual, national forum recognising outstanding performance and contributions made by Australians in the Telecommunications Industry. |
HunterTech award for Innovative IT Product - 2006
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Pacnet won the Innovative IT Product award at the recent HunterTech AGM. Pacnet was presented the award for the flagship managed security solution SecureSite – Australia’s first managed, end-to-end IP connectivity and security service for SMBs. |
SPAN CommsDay award for “Competition and Growth – SME” - 2006
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Pacific Internet won an award titled “Competition and Growth – SME” at the annual Service Providers Association (SPAN) and Communications Day gala annual dinner. Pacnet (Australia) stood out from among the five mid-sized service providers nominated as finalists in the category. Pacnet (Australia) won the award for their outstanding contribution to industry competition and beneficial industry growth. The company’s SecureSite offering - Australia’s first managed, end-to-end IP connectivity and security service for small to medium-sized businesses - was highlighted as a propellant. Dennis Muscat, managing director of Pacnet (Australia), said: “Pacnet is a fast growing company with a compound annual growth rate in Australia of 25% over the last three years. We’re delighted our success in meeting the needs of SMBs has been recognised with this prestigious industry award.” SPAN Chairman, John Kranenburg, said: “Excellence in telecommunications doesn’t just happen – it reflects a combination of inspiration and perspiration. I would like to congratulate Pacnet on their award and industry success.” |
ATUG Award for 'Best Broadband Solution in the Hunter Valley' - 2005
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Pacnet was awarded ‘Best Broadband Solution in the Hunter Valley’ at the Australian Telecommunications Users Group (ATUG) Awards Hunter Valley – 2005. ATUG is a national organisation and their awards, held throughout Australia, recognise innovation and excellence within the information, technology and communication (ITC) industry at both the supply and user level. The annual ATUG Hunter Valley Awards acknowledge the role local companies play in the development of the telecommunications industry in Australia. The ATUG is a national organisation and their awards recognise innovation and excellence within the information, technology and communication industry. Pacnet was recognised for its work performed in partnership with the Hunter Urban Division of General Practice (HUDGP), a representative body for general practitioners (GPs) in the Newcastle and Hunter area. Over the last 12 months, Pacific Internet worked with HUDGP to deliver specially designed broadband plans to 84 of its local medical practices. |
CSIA Australian Service Excellence Awards 2004
| The CSIA Australian Service Excellence Awards showcase achievement in Customer Service. Winning an award recognises the high standards of management, training and commitment to excellence within those organisations. The awards are judged on a State basis. State winners are then judged for the prestigious National Awards. Pacnet was awarded the Victorian State and National Award in the category of Medium Business at the 2004 Australian Service Excellence Awards. Bruce Pyke, Pacnet's Director Customer Operations, was the winner of the Victorian and National award for "Service Manager of the Year". The Customer Service Institute of Australia (CSIA) is Australia's peak customer service organisation. The CSIA has developed the International Customer Service Standard (ICSS) for business enterprises that details standards of service excellence and benchmarks for customer service. |
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SPANs Telecommunications Achievement Awards - 2004: Providing Leadership in Industry Growth
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Pacnet won the industry award at SPANs Telecommunications Achievement Awards 2004 for Providing Leadership in Industry Growth. SPAN (www.span.net.au) is a non-profit organisation that implements collaborative industry initiatives for telecommunication service providers, in order to promote innovation, fair competition and overall growth in the industry. Members include Australias leading carriers, carriage service providers and content providers and their support organisations including equipment and technology suppliers, legal and professional services firms and industry consultants. The Pacnet award was accepted by Dennis Muscat, Managing Director. In an industry increasingly dominated by large ISPs, Pacnet was judged to have carved out a significant niche market within the business community by offering a range of advanced access and value-added services for the business community. |
ATUG Award for 'Excellence in Telecommunications in the Hunter Valley' - 2004
| Pacnet won an award titled Excellence in Telecommunications in the Hunter Valley at the Australian Telecommunications Users Group (ATUG) Awards Hunter Valley – 2004. ATUG is a national organisation and their awards, held throughout Australia, recognise innovation and excellence within the information, technology and communication (ITC) industry at both the supply and user level. The annual ATUG Hunter Valley Awards acknowledge the role local companies play in the development of the telecommunications industry in Australia. Pacnet was recognised for tailoring end-to-end connectivity solutions, such as private IP networks, to meet the unique requirements of Hunter based small businesses. These solutions are cost effective and offer new ways for local businesses to boost their efficiency. |
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CSIA Australian Service Excellence Awards 2003
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The CSIA Australian Service Excellence Awards showcase achievement in Customer Service. Winning an award recognises the high standards of management, training and commitment to excellence within those organisations. The awards are judged on a State basis. State winners are then judged for the prestigious National Awards. Pacnet was awarded the Victorian State and National Award in the category of Medium Business at the 2003 Australian Service Excellence Awards. Nathaniel Barrs, Pacnet’s Business Services Manager, was the winner of the Victorian and National award for Customer Service Professional of the Year. The Customer Service Institute of Australia (CSIA) is Australia's peak customer service organisation. The CSIA has developed the International Customer Service Standard (ICSS) for business enterprises that details standards of service excellence and benchmarks for customer service. |
International Customer Service Standard (ICSS)
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Pacnet is the first Australian ISP to become a Certified Customer Service Organisation under the International Customer Service Standard (ICSS). The ICSS is an Approved Standard of the International Standards Accreditation Board (ISAB) and is an initiative led by the Customer Service Institute of Australia (CSIA) to benchmark service excellence. The CSIA is a non-profit organisation which has a mission to develop the people, standards and systems to enhance customer service in Australia. |
Award for Excellence: 2003 Teleperformance CRM Grand Prix Awards
| Pacnet won an award for excellence in Contact Centre Services in the Internet/ISP industry at the 2003 Teleperformance CRM Grand Prix Awards. Teleperformance, a worldwide leader in CRM and contact centre outsourcing, created the Customer Service Grand Prix in 1988 as a way of measuring international and local standards of service offered by companies over the telephone. The competition was judged on the handling of over 3500 Customer Service telephone calls and emails fielded from over 80 companies and spanning 10 industry sectors. |
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CommsWorld Telecomms Award: Broadband Retail Carrier of the Year 2003
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The CommsWorld Telcomms Awards recognise the efforts of leading players within the industry. Winning against the other short listed candidates of Optus and Internode, the judging process first refines the pool entrants based on the most popular entries. Each company is then required to compile a submission highlighting their achievements. Winners of all categories are decided unanimously by a panel of industry leading judges. This year, the judges were comprised from leading representatives from SPAN, The Yankee Group, ATUG, The Australian Communications Authority and Telsyte. |
Australian Telecommunications User Group Awards: Best Broadband Solution in Victoria
| Pacnet was awarded the prize of Best Broadband Solution in Victoria at the recent Australian Telecommunications User Group (ATUG) Awards. ATUG is a not-for-profit organisation that promotes the development of fair and open competition in telecommunications services and their awards acknowledge the efforts of leading industry players. The ATUG award was based on a corporate broadband solution Pacific Internet provided for photographic company, Nulab Professional Imaging. Powered by Pacnet’s broadband service, Nulab Professional Imaging introduced a start-to-finish digital photography service and reduced their development time from three weeks to just two days . |
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International Customer Service Professionals (ICSP) 2003 Global Challenge Champion for Medium Business
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The ICSP Awards serve as a means to recognise the organisations and individuals that reflect an adherence to a strong Customer Service culture through teamwork, leading by example and focus. For its efforts in maintaining high levels of Customer Satisfaction, Pacnet was awarded the Global Challenge Champion for Medium Business at the 2003 ICSP Customer Service Awards. The ICSP is dedicated to supporting and developing International Service Professionals through networking, education and research. Their mission is to be the 'Infinite Resource Centre' for Customer Service Professionals. |