Pacnet offers a global roaming service for maximum Internet access availability around the world. While you are travelling, global roaming allows you to dial in to a local Internet Service Provider with your Pacnet username and all charges are billed back to your account in Australia.
Pacnet global roaming, brought to you in partnership with iPass, makes it possible for you to access the Internet and retrieve your email from almost anywhere in the world. iPass offers dial up, ISDN, wireless broadband and wired broadband services in 150 countries throughout the world and has over 14,000 access points.
Our partnership provides you with access to a secure worldwide network of ISPs, meaning that when you log on, you won't be paying for an international (IDD) phone call. This means invaluable cost-effective communication for travellers abroad or business people on the go. iPass offers the convenience of being able to log in to a local Internet Service Provider with your Pacnet username and all charges will be billed in Australian currency back to your Pacnet account.
Activating your iPass service
To activate the iPass global roaming service please contact our Business Customer Service on 13 36 39.
Using the iPass service
To take advantage of the iPass global roaming service, simply download and install the appropriate iPassConnect client. When you are 'on the road', simply choose your location in the dialler, select a local ISP and connect. It's that easy!
Download iPassConnect client
Install the iPassConnect client onto your computer by selecting the appropriate link below:
iPassConnect 3.6 for Windows (Vista Compatible)
iPassConnect 2.39 for Mac OSX (supports Intel based Mac)
Older clients can be found on the Pacnet Mirror
Pricing
iPass global roaming services are charged
at an hourly rate that varies from $9.95 to $29.95 per hour,
depending on your location and the Internet service you
are using. You will also be charged
a monthly $10 access fee during months when the iPass global
roaming service is used.
Click for more details on iPass global roaming pricing.
Technical support/FAQs
If you encounter any difficulties while
using iPass, please refer to our Frequently
Asked Questions.
You can also receive technical support
both within Australia and while you are overseas. You can
receive online assistance via your iPassConnect client which
provides a full list of troubleshooting and technical support
information. Alternatively, you can contact Pacnet's
Technical Support team directly.
| Business Technical Support National: 13 36 39 International: +61 3 9674 7559 Email: business.techsupport@pacific.net.au |
Residential Technical Support National: 13 36 35 International: +61 3 9674 7592 Email: techsupport@pacific.net.au |
Additional information
Should you have any specific questions about iPass, you can visit their website at www.ipass.com.
Additional information on the installation of the iPassConect client can also be downloaded from their website.
Minimum system requirements
To use iPass dial up global roaming services your operating system must meet the following minimum requirements:
- Windows (Win95,98,NT,2000, ME, XP)
- Macintosh (Mac OS 8.6, 9.04, 9.1)
For iPass broadband global roaming services:
- Wired: Laptop with Windows 95/98/NT4(SP3)/2000/ME/XP
Network interface card for Ethernet/Cable/DSL connection
Dongle – RJ45 connector between Ethernet and laptop
- Wireless: Laptop with Windows 98/2000/ME/XP
WLAN NIC Card 802.11b
To activate your iPass global roaming service or if you have
any further queries or problems accessing iPass, please contact
our Customer Service team.
Business Customer Service |
Residential Customer Service National: 13 36 35 International: +61 3 9674 7592 Email: customerservice@pacific.net.au |
Click for more information on sending email overseas using Pacnet.