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Premium Service and Support

Whether you need a simple broadband connection provisioned and supported for your customer, or a multi site private network roll-out backed by an expert Project Management Office, Pacific Internet is ready to exceed the expectations of both you and your customers.

Your experience begins by accessing Pacific Internet’s ever-growing suite of connectivity products, combined with value added services including telephony, managed security options and web hosting products.

Pacific Internet works with Partners nationally to incorporate their feedback and ideas into our product roadmap; ensuring our solutions suite effectively meets the needs of Australian businesses.

As you move through the sales process with your customers, Pacific Internet provides a range of high-quality sales tools, reference materials and background information. In addition, our Channel Partner Managers are experienced in collaborative selling techniques. Together with the Project Management Office and its team of skilled pre-sales engineers, we can work with you to build a solution designed for the most complex of customer needs.

Provisioning your customer’s new solution can be a challenging and frustrating element of a project implementation. At Pacific Internet, you’ll work with a committed and experienced team. We offer you the convenience of a dedicated phone number reserved only for the use of Partners. So when you’re on-site, you’re assured quick access to expert technical help to sort out any issues.

Pacific Internet provides you with tools to manage your customer accounts. You can report on your customer contract renewal dates, have visibility of solution details, and access up-to-date billing information, all through our dedicated intranet site, the Partner Toolkit.

Find out what we can do for your business, call our Partner Hotline on 1300 553 588 or email partnerprogram.au@pacnet.com

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