To help protect you against unsolicited emails (spam), Pacific Internet uses the email spam filter ‘Spam Assassin’ to help identify and filter out spam before it reaches your desktop.
The spam filter takes into account the contents and presentation of a message in order to identify potential spam.
The spam-identification tactics used include:
- Bayesian filtering
- Header analysis
- Text analysis
- Blacklists
- Comparison of the message footprint to a database of messages known to be spam.
When the filter identifies an email that is spam it blocks the email so it cannot be delivered to your desktop.
On the other hand, when the filter identifies email that isn’t spam it will mark the email address as a ‘clean’ email address, allowing the delivery of future emails from this address.
Over time, Pacific Internet will continue to develop the filtering systems to increase their efficiency, flexibility and accuracy.
Please note: Email spam filtering occurs on incoming email (email being sent to you) only. Outgoing email (email being sent by you) is only restricted by the existing limitations on the Pacific Internet mail servers. These limitations include forbidding open relay (third party relay of email messages) and resource limitation (limit on quantity of emails sent at once).
If you have any questions regarding spam filtering, or wish to remove this service from your account, please call our Technical Support team on 13 36 35 or email techsupport@pacific.net.au.
For more information on spam and how to avoid spam/virus email please refer to Internet Industry Association spam help page.
For more information, refer to our email virus scan and
spam filter FAQs.