SpamMATTERS
The Australian Communications and Media Authority (ACMA) is responsible for enforcing Australia's anti-spam law, the Spam Act 2003. ACMA has made available free software—a SpamMATTERS button— which enables spam to be reported to ACMA with one click of a computer mouse. Instead of using the delete key to remove spam emails, you can simply select the SpamMATTERS button to simultaneously delete your spam and report it to ACMA. This will assist ACMA in taking enforcement action against spammers. To download and install the free tool, click here.The installation of the ACMA SpamMATTERS button is straightforward and is available to users of Microsoft Outlook and Microsoft Outlook Express. Alternative spam reporting options are available on the ACMA website at www.spam.acma.gov.au for customers using other email programs.
Any feedback you have about the operation of the software would be appreciated by ACMA. After using the software for a while, please click here to submit your feedback to ACMA. This will help to make the system more reliable and user-friendly.
Spam
The problem of ‘Spam’ or junk mail is taken seriously by Pacific Internet. We, like many other ISP’s and industry bodies, are doing our part to help you avoid Spam.
‘Spam’ is defined in our AUP, and reflects that set out in the Spam Act 2003. Pacnet has many processes in place to assist it to comply with the Internet Industry Spam Code of Practice which compliments the Spam Act 2003 and any relevant regulations. You can access a copy of the code at www.iia.net.au.
It is important for all Pacnet customers to familiarise themselves with our Acceptable Use Policy (“AUP”). Our AUP forms part of your customer contract with us, and if you breach it, you are in breach of your customer contract. We can take action under our AUP to suspend or terminate your account where you are in breach of our AUP. Our AUP can be found at www.pacific.net.au/sfoa/sfoa-aup.php.
You can also learn more about protecting yourself from Spam and the law, on the Australian Communications and Media Authority (‘ACMA’) website located at www.spam.acma.gov.au. The ACMA also operate the SpamMATTERS system which you may also access – refer to the information below.
As a Pacnet customer you may be entitled to free anti-virus and spam filtering. To enable your filter, login to your account management tool on our website. You can also purchase commercially available filtering software, or subscribe to managed spam filtering with various providers.
If you believe that you are receiving Spam from a Pacnet customer you can report this to us by emailing abuse@pacific.net.au.