To help protect you against computer viruses, Pacific Internet uses the Symantec anti-virus software to help identify and filter out viruses prior to their delivery to your mailbox.
When an email arrives on the Pacific Internet mail server with an infected attachment, the virus filter splits the attachments and scans it individually. The virus filter identifies malicious viruses, worms and Trojan horses by their signature and profile.
If
the email is clean, it is sent to the receiver.
If
a virus is identified the filter tries to clean it and forward the
email to the receiver.
If
the virus cannot be cleaned, it deletes the attachment and adds
a message explaining ‘file name’ was deleted for having
‘virus name’.
The virus profiles are updates every six hours from Symantec’s servers in order to quickly respond to new threats.
To enable or disable your free email spam/virus filter please click to login to your account toolkit.
For more information on spam and how to avoid spam/virus email please refer to:
Click for Internet Industry Association spam help page
Or
contact our Technical Support team on 13 36 35.
For more information, refer to our email virus scan and spam filter FAQs.