SMTP authentication and global roaming

SMTP authentication is available for Pacnet global roaming customers using iPass or GoRemote. This will allow customers who are travelling overseas to reliably and securely send email through Pacnet's SMTP servers without using a service such as Webmail.

To use this service, you need an active Pacnet account and a common email client. This service has been tested and proven to work with the following email clients:

Outlook 2000

Outlook 2002


Outlook Express 5

Outlook Express 5.5

Outlook Express 6


Netscape 7

Mozilla 1.3]

All modern email clients that we are aware of have an SMTP authentication function of some description, although these are the only ones that have been tested.

The settings are listed below. In most instances they can be found within the "Email Accounts -> Sending Mail" section of your email client.

Additional SMTP security features must be disabled:
• Secure password authentication (SPA) must be disabled if the option is given
• Secure sockets layer (SSL) authentication must be disabled if the option is given

Pacnet’s Technical Support team have the ability to troubleshoot the SMTP authentication server while you are overseas however, it is recommended that you test the service before you depart.

At Pacnet we understand the need for additional email addresses, especially when a large family may be sharing the one Internet service. To ensure your email account remains private, all Internet services* include five FREE email addresses.

All active Pacnet accounts also include free email forwarding facilities. To have your email re-directed, contact Customer Service or log on to Webmail.

To set up additional email accounts or email forwarding, please contact our Customer Service team below.

National: 13 36 35
International: +613 9674 7592
Fax: 1300 555 076
Email: customerservice@pacific.net.au
Hours: 8am to 6pm AEST Monday to Friday

* Excluding Casual plan
10MB limit per email address

Email virus scan

To help protect you against computer viruses, Pacific Internet uses the Symantec anti-virus software to help identify and filter out viruses prior to their delivery to your mailbox.

When an email arrives on the Pacnet mail server with an infected attachment, the virus filter splits the attachments and scans it individually. The virus filter identifies malicious viruses, worms and Trojan horses by their signature and profile.

If the email is clean, it is sent to the receiver.

If a virus is identified the filter tries to clean it and forward the email to the receiver.

If the virus cannot be cleaned, it deletes the attachment and adds a message explaining ‘file name’ was deleted for having ‘virus name’.

The virus profiles are updates every six hours from Symantec’s servers in order to quickly respond to new threats.

To enable or disable your free email spam/virus filter please login to your account toolkit.

For more information on spam and how to avoid spam/virus email please refer to:

Internet Industry Association help page

Or contact our Technical Support team:

Technical Support
Phone: 13 36 35
Email: techsupport@pacific.net.au
Fax: 1300 555 076

To help protect you against unsolicited emails (spam), Pacnet uses the email spam filter ‘Spam Assassin’ to help identify and filter out spam before it reaches your desktop.

The spam filter takes into account the contents and presentation of a message in order to identify potential spam.

The spam-identification tactics used include:

Bayesian filtering

Header analysis

Text analysis

Blacklists

Comparison of the message footprint to a database of messages known to be spam.

When the filter identifies an email that is spam it blocks the email so it cannot be delivered to your desktop.

On the other hand, when the filter identifies email that isn’t spam it will mark the email address as a ‘clean’ email address, allowing the delivery of future emails from this address.

Over time, Pacnet will continue to develop the filtering systems to increase their efficiency, flexibility and accuracy.

Please note: Email spam filtering occurs on incoming email (email being sent to you) only. Outgoing email (email being sent by you) is only restricted by the existing limitations on the Pacnet mail servers. These limitations include forbidding open relay (third party relay of email messages) and resource limitation (limit on quantity of emails sent at once).

If you have any questions regarding spam filtering, or wish to remove this service from your account, please call our Technical Support team on 13 36 35 or email techsupport@pacific.net.au.

For more information, refer to our email virus scan and spam filter FAQs.