Included information
1. What is global roaming?
2. How does global roaming work?
3. Minimum system requirements
4. (Download) iPASS client software
5. Entering your login details in the iPass client
6. Creating a connection
7. Your username and password
8. Using the appropriate dial-string prefix
9. Changing access numbers
10. Technical Support
1. What is global roaming?
Global roaming makes it possible for you to log into your Pacific Internet account and access the internet or retrieve your email from almost anywhere in the world. The connection to your Pacific Internet account is made via a secure worldwide network of ISPs and because you are connecting through us via a worldwide network you won't pay for an international (IDD) phone call and the internet connectivity charges will be billed in Australian dollars on your Pacific Internet account.
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2. How does it work?
1. End-user launches software on their laptop, PDA or Pocket PC.
2. A local connection within the secure network is located.
3. Your login details enter the network and are routed to our iPass Roam server.
4. Our IPass Roam server contacts our authentication server to verify your details.
5. Our authentication server checks your login details and relays a pass or fail back to the roam server.
6. The roam server sends a Yes or No back to the local connection you are attempting access through via the iPass network.
For a complete demo on how the iPass client will connect you to us visit: http://www.ipass.com/platform/platform_demo.html
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3. Minimum system requirements
To use iPass global roaming services your operating system must meet the following minimum requirements:
Dial-up:
Windows (Win95,98,NT,2000, ME, XP)
Macintosh (Mac OS 8.6, 9.04, 9.1)
Broadband:
Wired: Laptop with Windows 95/98/NT4(SP3)/2000/ME/XP
Network interface card for Ethernet/Cable/DSL connection
Dongle RJ45 connector between Ethernet and laptop
Wireless: Laptop with Windows 98/2000/ME/XP
WLAN NIC Card 802.11b
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4. Download iPassConnect client
Install the iPassConnect client onto your computer by selecting the appropriate link. Step by step walkthroughs for the iPass clients are under creating a connection.
Download iPassConnect 3.55 for Windows
Download iPassConnect 2.38 for Mac OSX
Download iPassConnect 1.81 for Mac OS9
For previous iPass clients, please click here to obtain them from the Pacnet Mirror.
To activate your iPass global roaming service after downloading and installation, contact Account Support on 13 36 35.
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5. Entering your login details in the iPass client
After downloading your client you will need to entering your login details within the client so you can connect with iPass worldwide. To enter your login details:
5.1. Click on your iPass shortcut to launch the client.
Desktop shortcut:
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System tray icon:
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5.2. Your iPass client will now open.
5.3. Click on ‘Settings’ and then select ‘Login information’ from the drop down menu.
5.4. A pop up box will appear into which you need to complete.
Username: Your Pacific Internet username
Domain: Select your domain from the drop down menu
Save password: If you are not on a shared computer check this box (to connect without entering your password each time)
Default country: You can select a default country if you wish.
5.5 Click "OK".
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6. Creating a connection
After entering your login details within the client you can connect with iPass worldwide. To make you connection:
- Set-up guide - iPassConnect 2.4
- Set-up guide - iPassConnect 2.3 for Mac OSX
- Set-up guide - iPassConnect 2.3
- Set-up guide - iPassConnect 2.2
- Set-up guide - iPassConnect 1.8
- Set-up guide - iPassConnect 1.8 for Mac OS
Guides prepared in alternate languages are available at www.ipass.com
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7. Your username and password
Username: Your full Pacific Internet email address eg. myname@pacific.net.au
Password: Your password used to connect to the at home or work in Australia. If you do not remember your password please call Account Support 13 36 35
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8. Using the appropriate dial-string prefix
Many hotels and offices require the use of a prefix (usually 8 or 9) when dialling out. Make sure you are using the correct prefix before dialling your access number, if you are unsure contact your hotels guest services department to confirm.
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9. Changing access numbers
iPass has built service redundancy into major business centres around the world to help protect you against service outages. If an access number isn't working you can select another local number from your iPass phonebook.
To update the iPass phone book:
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9.1. Click on ‘Settings’
9.2. Select ‘Update iPassConnect’
9.3. Select ‘Phonebook’ |
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10. Technical Support
You can receive technical support both within Australia and while you are overseas. You can receive online assistance via your iPassConnect client which provides a full list of troubleshooting and technical support information. Alternatively, you can contact Pacific Internet's Technical Support team directly.
National: 13 36 35
International: +61 3 9674 7592
Email: techsupport@pacific.net.au
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